Chapter Three Original Edition


     The end result of the application of information technology to knowledge work will be increased organizational productivity and effectiveness. However, as the emerging technologies are introduced we will see many more far-reaching changes. An enterprise’s entire organizational structure may be modified. One early example is the company which [disintermediated]—discovering that regional offices were unnecessary once a communication system enabled the head office to communicate with the branches. New functions and activities are being created. Career paths are changing. Reporting structures are changing. The nature of knowledge work is being transformed. Even goals and objectives ...

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