The Digital Leader

6From Algorithms to New Models: Creating Stepped‐Up Value for Customers and Shareholders

You have taken the first “bite” in your value chain, and you now have a new platform and new capabilities. You are developing reusable assets and benefiting from the single source of truth. You're already seeing performance benefits. You have eliminated a pain point, implemented a new algorithmic digital engine, and incentivized your managers. Your people are on board. Relationships within your business are more collaborative and dynamic, and innovation is bubbling up from an energized workforce.

You are now in possession of a powerful and agile value multiplier—both the technology side of this equation and the people side. This is when senior management should step back and reimagine your business strategy and new sources of competitive advantage. You are becoming vastly more adept at serving customers and your shareholders and accelerating moneymaking.

This is where vision meets results. What's next?

Specifically, you're ready for the second “bite” of the value chain, but it is with a new perspective. Your managers are not just ready to continue this sequential process, they are eager, having experienced the initial success. Because your leadership team is now familiar with the process, they will feel less threatened by the technology and better at understanding how it can help them do their work, make decisions faster, and empower staff. With each new digital bite, the impact on your ...