Chapter 6Leaders Need Followers
When the best leader’s work is done the people say, ‘We did it ourselves.’
Philosopher and Poet, Lao Tzu1
In the 1980s, management theorists popularized a new term ‘Management By Walking Around’ (MBWA), which was a pithy way of describing what the likes of business guru Tom Peters considered to be one of the arts of leadership – strolling through the offices, warehouses and factories and chatting to staff. Those were the days when the simple act of walking and meeting employees was enough to build culture, productivity and engagement. Iconic CEOs of the time, such as John Akers of IBM, could in that era demonstrate their accessibility and connection to the day-to-day workings of their organizations purely ...
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