Chapter 12 Designing for a Flexible Workforce
In Chapter 2, Paul Miller set out a vision of digital worlds that we want to work in; worlds that are ‘beautiful, pleasurable and productive’. It is a compelling future and yet, for digital workplace professionals mired in internal battles to get even basic usability of systems acknowledged as important, this will seem a far-off dream.
Even aspects of the digital workplace that have been well crafted have usually been purposed for knowledge-workers on desktops rather than the increasingly mobile and flexible workforce that is emerging. Forrester characterized 29 per cent of the global workforce in 2013 as ‘anytime, anywhere information-workers – those who use three or more devices, work from ...
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