CHAPTER 8CRISIS MANAGEMENT PLANMinimizing the Damage

Lost time is never found again.—Benjamin Franklin

INTRODUCTION

The first moments of an incident that disrupts the business are ones of executive anxiety. There is little reliable information and a great need to take immediate action. But what should be done? What is an overreaction, and what is too little too late? In an after-hours emergency, the first plan to execute is the Crisis Management Plan. It describes those first important steps to take until more specific information becomes available.

This plan describes the initial steps for dealing with an adverse situation. Guidelines are provided for initial notification and executive actions required during the incident as the functional experts ...

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