Chapter 12Re-Creating the Magic
All the adversity I’ve had in my life, all my troubles and obstacles, have strengthened me . … You may not realize it when it happens, but a kick in the teeth may be the best thing in the world for you.
Walt Disney
Our professional passion for The Walt Disney Company began in the early 1980s, when many of our consulting clients were asking us to benchmark “best practices.” Disney would consistently emerge as one of the “best of the best,” not only in their legendary customer service but also in the areas of training, maintenance, and even production. (Disney owns and operates one of the largest laundry facilities in the world, the largest in the United States. It’s a production facility that processes thousands ...
Get The Disney Way, Revised Edition, 2nd Edition now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
