Chapter 11
Give Details Top Billing
It’s the details that make the Disney Parks work . . . And you have to make it a complete story, which means striving to be accurate about whatever story you’re telling, down to the smallest details.
Marty Sklar, Disney Legend
Many leaders place a great deal of importance on seeing the big picture or coming up with the next grand idea. But it’s the details that give the big picture depth, bring the grand idea clearly into focus, and produce pride in workmanship. Paying attention to the little things is what turns the vision into a top-quality product or an outstanding service. As the great architect Mies van ...
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