2AGILITY: RIGOR WITHOUT RIGIDITY
“Success today requires the agility and drive to constantly, rethink, reinvigorate, react, and reinvent.”
Bill Gates
A 100‐year‐old iconic company admired for decades as the most innovative company in diverse industries from automotive to electronics, healthcare, and consumer products appoints a new CEO in 2000. His focus is on execution and operational efficiencies as he implements Six Sigma to streamline work processes and focus on cost efficiency and quality control. The company was 3M, well‐known for innovations like Scotch tape and Post‐it notes. What do you think would be the impact of process rigidity on an innovative company like 3M?
While there were efficiency gains and operating margins grew from 17 percent to 23 percent, there was a dramatic fall in the number of innovative products developed in those years. According to Fast Company magazine, 3M fell from number ...
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