Chapter Ten


We often equate mediation with conflict intervention. That is, when we think of how to intervene in conflict, how to help move people through a conflict process, how to build a conflict intervention practice, and how to market ourselves, we start with mediation. Over time we may expand our vision of what other roles we might take in a conflict, but for most conflict professionals and for the general public as well, mediation is still viewed as the central tool and primary professional expression of conflict intervention. As discussed in Chapter Six, this view is limiting, both for the field of conflict intervention as a whole and for mediators in particular, but it is also understandable. Mediation is a particularly visible ...

Get The Dynamics of Conflict: A Guide to Engagement and Intervention, Second Edition now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.