I wish to acknowledge:

John Adair, Action Centred Leadership, Gower Publishing, 1979.

Dean R. Spitzer, SuperMotivation: A Blueprint for Energizing Your Organization from Top to Bottom, AMACOM, a division of the American Management Association, 1995.

Steve Macaulay of Cranfield University for his thoughts on conflict management.

Get The Effective Manager now with the O’Reilly learning platform.

O’Reilly members experience live online training, plus books, videos, and digital content from nearly 200 publishers.