CHAPTER 1: WHAT MAKES AN EFFECTIVE MANAGER?

This chapter outlines for you:

• The characteristics of an effective manager.

• A model of where you should be focusing your attention.

• A diagnostic to help you assess your own management skills.

We join organisations and leave managers

Think back to when you joined the organisation where you currently work or an organisation that you have worked for in the past. I expect that when you joined either of these organisations, you were hopeful about what the future would bring. You probably had a good impression of the business that you were joining and felt that you were making a good choice of employer. Hopefully you still feel like this about the organisation you are currently working for. If ...

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