CHAPTER 4: HANDLING DIFFICULT SITUATIONS
This chapter highlights practical tips on how to:
• Deal with difficult behaviours.
• Manage underperformance.
• Manage absence.
• Handle disciplinary and grievance situations.
I am sure that as an IT manager you want to create and be part of a high-performing team. Yet in reality there are times when, as managers, we need to tackle difficult situations that affect performance in the workplace. This chapter provides you with a practical framework for doing this.
Dealing with difficult behaviours
It is easy to label someone whose behaviour causes you an issue ‘disruptive’ or ‘not a team player’. Yet in themselves such people may intend to do a good job. It is just their behaviour which is having a ...