CHAPTER 4: HANDLING DIFFICULT SITUATIONS

This chapter highlights practical tips on how to:

• Deal with difficult behaviours.

• Manage underperformance.

• Manage absence.

• Handle disciplinary and grievance situations.

I am sure that as an IT manager you want to create and be part of a high-performing team. Yet in reality there are times when, as managers, we need to tackle difficult situations that affect performance in the workplace. This chapter provides you with a practical framework for doing this.

Dealing with difficult behaviours

It is easy to label someone whose behaviour causes you an issue ‘disruptive’ or ‘not a team player’. Yet in themselves such people may intend to do a good job. It is just their behaviour which is having a ...

Get The Effective Manager now with the O’Reilly learning platform.

O’Reilly members experience live online training, plus books, videos, and digital content from nearly 200 publishers.