CHAPTER SEVEN
THE ART AND CRAFT OF CONTRACTING
The quality and cost of government services can substantially influence a nation's ability to compete in a global marketplace (Cohen and Eimicke, 1998). To improve the management of government programs, public managers use such techniques as team management, privatization, reengineering, benchmarking, and quality management. Of these innovation techniques, the one used most frequently is contracting out to private for-profit and nonprofit organizations to help deliver public goods and services. Although this trend may reflect an ideological preference for smaller government, public managers have correctly concluded that they often can implement public policy more efficiently and effectively if they ...
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