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The Effective Public Manager: Achieving Success in Government Organizations, 5th Edition by Tanya Heikkila, William Eimicke, Steven Cohen

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CHAPTER EIGHT

GATHERING, ORGANIZING, AND USING INFORMATION

When trying to juggle the tasks of hiring and motivating staff, organizing tasks, implementing innovations, and working with contractors, time is a manager's most precious commodity. As Herbert Kaufman (1981) observes, public managers spend most of their time accumulating and assimilating information. A critical function of management is to ensure that information is properly organized and filtered. A manager's own use of time, as well as the time demands on subordinates and superiors, is dramatically influenced by the organization of information. This chapter discusses how to project and influence the flow of information into your organization and how to structure the information flow ...

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