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The Effective Security Officer's Training Manual, 3rd Edition

Book Description

The Effective Security Officer's Training Manual, Third Edition teaches today’s security officers the most important aspects of performing the job of a security officer professionally and effectively. Training is the most important element in becoming a professional security officer, but it is also often overlooked or underutilized. This straightforward, easy-to-follow, and well-organized text covers the essentials that security officers need as they face issues of growing technology and an emphasis on proactiveness and vigilance. The Effective Security Officer's Training Manual, Third Edition also covers many topics of current concern such as sexual harassment, crowd control, cultural diversity, persons with special needs, new technologies, and much more. With discussion questions at the end of every chapter and a full ancillary package accompanying the text, this manual is a comprehensive tool for developing a career as a successful and trusted professional security officer.
  • Meets ASIS International’s guidelines for Private Security Officer Selection and Training
  • Addresses the latest technological advancements that impact how today’s security officers do their jobs
  • Discusses the increased role security officers have in observing and reporting suspicious activities and events
  • Includes end-of-chapter discussion questions to enhance understanding

Table of Contents

  1. Cover image
  2. Title page
  3. Table of Contents
  4. Copyright
  5. Dedication
  6. Chapter 1. Introduction to Security
    1. What is private security?
    2. Development of private security in the United States
    3. Security development and the future
    4. September 11, 2001
    5. New guidelines from ASIS
    6. Summary
  7. Chapter 2. Security Personnel
    1. Standard 2.1 Training in private security
    2. Standard 2.2 Professional certification programs
    3. Standard 2.3 Job descriptions
    4. Standard 2.4 Training related to job functions
    5. Standard 2.5 Preassignment and basic training
    6. Standard 2.6 Arms training
    7. Standard 2.7 Ongoing training
    8. Standard 2.8 Training of supervisors and managers
    9. Standard 2.9 State authority and responsibility for training
    10. Standard 2.10 State boards to coordinate training efforts
    11. Hallcrest I
    12. Hallcrest II
    13. Number of employees
    14. Some security guard companies are growing
    15. ASIS International Private Security Officer Selection and Training Guideline
    16. Recruitment of security officers
    17. Training
    18. Job description and performance evaluation
    19. Security personnel
    20. Summary
  8. Chapter 3. Company Policies and Procedures
    1. Important note for company-specific and site-specific procedures
    2. Site-specific training and site orientation
    3. Other post duties
    4. Summary
  9. Chapter 4. Ethics
    1. What is ethics?
    2. Ethical violations or cardinal sins of security officers
    3. Reporting of ethical violations
    4. Summary
    5. Case study #1
    6. Case study #2
    7. Ethics questions
  10. Chapter 5. Professionalism
    1. Observe and report
    2. Reduce improper behavior
    3. Create peace of mind
    4. Complement and support a client’s security program
    5. Client relations
    6. Perception versus reality
    7. Appearance
    8. Conduct and behavior
    9. Nonsecurity duties
    10. Summary
    11. Discussion questions
  11. Chapter 6. Public Relations
    1. Image
    2. Conduct
    3. Attitude
    4. Appearance
    5. Importance of good public relations
    6. Changing the perceptions
    7. Summary
    8. Discussion questions
  12. Chapter 7. Cultural Diversity
    1. Why cultural diversity is important?
    2. Duty of the officer
    3. Prejudice and racism
    4. Summary
    5. Discussion questions
  13. Chapter 8. Persons with Special Needs
    1. Intellectual disability
    2. Learning disability
    3. Interacting with people who have developmental disabilities
    4. Communicating with people who have developmental disabilities
    5. What do I do when I meet someone with a disability?
    6. Summary
    7. Exercises
  14. Chapter 9. Interpersonal Communication
    1. Importance of communication
    2. Definition of communication
    3. Encoding
    4. Medium
    5. Decoding
    6. Nonverbal communication
    7. Personality factors and communication
    8. Communication systems
    9. Informal communication
    10. Climate of the organization
    11. Active listening
    12. Common sense tips
    13. Summary
    14. Exercises
  15. Chapter 10. Communications Systems and the Importance of Communication in an Emergency
    1. Two-way radio communication
    2. Telephone
    3. Public address systems and intercoms
    4. Importance of internal communication before and during an emergency
    5. Summary
    6. Exercises
  16. Chapter 11. Physical Security
    1. Perimeter security
    2. Fencing
    3. Protective dogs
    4. Building service security
    5. Locks and keys
    6. Safes
    7. Vaults
    8. Summary
    9. Exercises
  17. Chapter 12. Electronic Alarm Systems
    1. Sensors
    2. Receipt of alarms
    3. False alarm problem
    4. Access control systems
    5. Summary
    6. Exercises
  18. Chapter 13. Camera Systems, Visual Observation, and Surveillance
    1. Closed circuit television
    2. The quad (think of four)
    3. Simplex
    4. The digital camera
    5. Video analysis
    6. Camera applications and advances
    7. The security officer’s role with camera systems
    8. Summary
  19. Chapter 14. Observe and Report
    1. Use of senses
    2. Factors affecting observation
    3. The observation process
    4. Physical descriptions/general information
    5. Incident scene
    6. Summary
    7. Exercises
  20. Chapter 15. Report Writing and Notetaking
    1. Types of security reports
    2. Vehicle logs
    3. Incident reports
    4. Notetaking
    5. Recordkeeping, storage, and use of computers
    6. Security logs: practical suggestions
    7. Summary
    8. Questions
  21. Chapter 16. Patrols
    1. Patrol procedures
    2. External patrols
    3. Internal patrol
    4. Pattern variations
    5. Entrance and exit points
    6. Tour rounds
    7. Keys
    8. Radio communication
    9. Notebook
    10. Flashlight
    11. Problems in patrol
    12. Use of senses
    13. The sixth sense
    14. Summary
    15. Exercises
  22. Chapter 17. Investigations
    1. Types of security investigations
    2. Summary
    3. Exercises
  23. Chapter 18. Sexual Harassment
    1. What you should know
    2. Investigations
    3. Things to keep in mind
    4. Management responsibility
    5. Victim’s responsibility
    6. Employee’s responsibility
    7. Security officer’s responsibility
    8. Conclusion
    9. Summary
    10. Questions
    11. Practical application
  24. Chapter 19. Internal Threats to an Organization
    1. Theft indicators
    2. Symptoms of dishonest employees
    3. Elements of theft
    4. Types of internal theft
    5. Theft deterrent strategies
    6. Package, vehicle, and locker inspections
    7. Inspection policies and procedures
    8. Summary
    9. Exercises
  25. Chapter 20. Overview of the Legal System
    1. Sources of law
    2. The courts
    3. Civil law
    4. The case may or may not be finished at this point
    5. Good Samaritan law
    6. Damages for civil lawsuits and torts
    7. Important Sections of the U.S. Constitution
    8. Summary
    9. Exercises
  26. Chapter 21. Court Testimony, Depositions, and Administrative Hearings
    1. Preparation
    2. Administrative hearing
    3. Deposition
    4. Courtroom testimony
    5. Testimony time
    6. Summary
    7. Questions
  27. Chapter 22. Introduction to Fire Protection
    1. Fire estimates
    2. What is fire?
    3. Heat transfer
    4. Heat sources
    5. Flammable and combustible liquids
    6. Extinguishing fires
    7. Summary
    8. Exercises
  28. Chapter 23. Life Safety Code and Material Safety Data Sheets
    1. National Fire Protection Association’s Life Safety Code Handbook
    2. Fundamental requirements of the life safety code
    3. Classification of occupancies
    4. Means of egress
    5. Features of fire protection
    6. Building service and fire protection equipment
    7. Material safety data sheets
    8. Summary
    9. Exercises
  29. Chapter 24. Bloodborne Pathogens and Personal Safety
    1. Bloodborne diseases
    2. Modes of transmission
    3. Personal protective equipment, work practices, and engineering controls
    4. Hygiene practices
    5. Decontamination and sterilization
    6. Sharp objects
    7. OSHA regulations—infection control program and exposure to bloodborne pathogens
    8. Signs, labels, and color coding
    9. Emergency procedures
    10. Hepatitis B vaccinations
    11. Security’s role in safety
    12. Personal safety of security officers
    13. Common injuries to security officers
    14. Investigating the accident
    15. Summary
    16. Exercises
  30. Chapter 25. Emergency Preparedness
    1. Role of security in an emergency
    2. Overview of the emergency preparedness plan
    3. Development of the emergency plan
    4. Serious injury
    5. Tornadoes and severe weather emergencies
    6. Floods
    7. Winter storms
    8. Bomb threats
    9. Chemical spills
    10. Summary
    11. Exercises
  31. Chapter 26. Crowd Control: Civil Disturbances and Labor Strikes
    1. Causes of civil disorder
    2. Control of crowds
    3. Causes of civil disorder
    4. Types of gatherings and potential for civil disorder
    5. Psychological factors affecting crowds
    6. Role of security in planning for crowd control
    7. Civil disturbance
    8. Spontaneous civil disorder
    9. Crowd control responses
    10. Summary of actions for security officers
    11. Handling disputes
    12. Summary
    13. Exercises
  32. Chapter 27. Driver Safety
    1. Vehicle safety
    2. Summary
    3. Exercises
  33. Chapter 28. Traffic Control
    1. Job locations and conditions
    2. Using personal protective equipment
    3. Using traffic control devices
    4. Personal traffic control equipment
    5. Traffic control equipment
    6. Using and interpreting signals
    7. Remaining on duty
    8. Signaling other security officers
    9. Controlling vehicles and pedestrians
    10. Professional conduct
    11. Traffic control violations
    12. Dangerous goods and other hazards
    13. Broken gas lines and mains
    14. Broken sewer lines and water mains
    15. Summary
    16. Exercises
  34. Chapter 29. Substance Abuse
    1. Pharmacological factors
    2. Genetic factors
    3. Personality factors
    4. Dependence on alcohol
    5. Dependence of the opioid type
    6. Dependence of the barbiturate type
    7. Dependence on marijuana
    8. Dependence on cocaine
    9. Dependence on amphetamines
    10. Dependence on hallucinogens
    11. Dependence on phencyclidine
    12. Prescription drugs
    13. Indicators of drug abuse
    14. Summary
    15. Exercises
    16. Blood alcohol concentration (%BAC) guide
  35. Chapter 30. Handling Disruptive People
    1. The security officer’s role in preventing violence and providing assistance when violent situations occur
    2. Assessing behavior and the potential for violence
    3. Crisis management
    4. Verbal skill management
    5. Emotional/behavioral symptoms
    6. Emotional/behavioral symptoms
    7. Emotional/behavioral symptoms
    8. Nonabusive psychological and physical intervention
    9. Summary
    10. Exercises
  36. Chapter 31. Workplace Violence
    1. What is workplace violence?
    2. Workplace violence of a different form
    3. Domestic violence and the workplace
    4. Media attention
    5. Studies and analysis
    6. Whose concern is it?
    7. Preventing violence: planning and strategic issues planning principles
    8. Security survey and measures
    9. Identifying and reporting threats and threatening behavior
    10. Threat assessment
    11. Summary
    12. Exercises
  37. Chapter 32. Private Security and Law Enforcement Cooperation
    1. Summary
    2. Exercises
  38. Chapter 33. Nonsecurity Duties and Creating a Positive Impression
    1. Nonsecurity duties
    2. Summary
    3. Exercises
  39. Chapter 34. The Future of Security and Technology Enhancements
    1. Continued technology advancements
    2. Cameras
    3. GPS tracking
    4. Robots
    5. Drones (unmanned aerial vehicles)
    6. Role of security officers
    7. What options exist for security officers?
    8. Summary
    9. Exercises
  40. Index