The Effective Security Officer's Training Manual, 3rd Edition

Chapter 5

Professionalism

Abstract

In this chapter, the role of a security officer is defined in terms of professionalism, which involves reducing undesirable elements. Client relations is another topic of discussion, for which issues concerning the building of positive relations with clients and understanding the difference between the client's perception versus reality are discussed. Appearance and attitude are two elements of professionalism that are also addressed.

Keywords

Nonsecurity duties; Peace of mind; Perception vs reality; Professionalism

Professionalism is the behavior or conduct that one is expected to demonstrate in their particular chosen profession or work in life. For security officers, professionalism is an essential element to ensure ...