The Effective Security Officer's Training Manual, 3rd Edition

Chapter 9

Interpersonal Communication

Abstract

This chapter discusses the four elements that comprise communication: the sender, the message, a medium or device for sending the message, and a receiver. Nonverbal communication is also addressed. Formal and informal communication are included in the chapter, along with varying abilities to communicate effectively. Additionally, active communication is defined and expounded upon.

Keywords

Communication; Communication systems; Listening; Message; Nonverbal communication

Importance of communication

“What we got here is a failure to communicate”—a classic line from the Paul Newman movie, Cool Hand Luke—summarizes a general belief by most employees about their jobs and companies for which they work. Communications ...