book

The Effective Security Officer's Training Manual, 3rd Edition

Name: The Effective Security Officer's Training Manual, 3rd Edition
Author: Ralph Brislin
ISBN: 9780128001929

by Ralph Brislin

March 2014

Beginner

336 pages

11h 35m

English

Butterworth-Heinemann

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Cover image
Title page
Table of Contents
Copyright
Dedication
Chapter 1. Introduction to Security
What is private security?Development of private security in the United StatesSecurity development and the futureSeptember 11, 2001New guidelines from ASISSummary
Chapter 2. Security Personnel
Standard 2.1 Training in private securityStandard 2.2 Professional certification programsStandard 2.3 Job descriptionsStandard 2.4 Training related to job functionsStandard 2.5 Preassignment and basic trainingStandard 2.6 Arms trainingStandard 2.7 Ongoing trainingStandard 2.8 Training of supervisors and managersStandard 2.9 State authority and responsibility for trainingStandard 2.10 State boards to coordinate training effortsHallcrest IHallcrest IINumber of employeesSome security guard companies are growingASIS International Private Security Officer Selection and Training GuidelineRecruitment of security officersTrainingJob description and performance evaluationSecurity personnelSummary
Chapter 3. Company Policies and Procedures
Important note for company-specific and site-specific proceduresSite-specific training and site orientationOther post dutiesSummary
Chapter 4. Ethics
What is ethics?Ethical violations or cardinal sins of security officersReporting of ethical violationsSummaryCase study #1Case study #2Ethics questions
Chapter 5. Professionalism
Observe and reportReduce improper behaviorCreate peace of mindComplement and support a client’s security programClient relationsPerception versus realityAppearanceConduct and behaviorNonsecurity dutiesSummaryDiscussion questions

Chapter 6. Public Relations
ImageConductAttitudeAppearanceImportance of good public relationsChanging the perceptionsSummaryDiscussion questions
Chapter 7. Cultural Diversity
Why cultural diversity is important?Duty of the officerPrejudice and racismSummaryDiscussion questions
Chapter 8. Persons with Special Needs
Intellectual disabilityLearning disabilityInteracting with people who have developmental disabilitiesCommunicating with people who have developmental disabilitiesWhat do I do when I meet someone with a disability?SummaryExercises
Chapter 9. Interpersonal Communication
Importance of communicationDefinition of communicationEncodingMediumDecodingNonverbal communicationPersonality factors and communicationCommunication systemsInformal communicationClimate of the organizationActive listeningCommon sense tipsSummaryExercises
Chapter 10. Communications Systems and the Importance of Communication in an Emergency
Two-way radio communicationTelephonePublic address systems and intercomsImportance of internal communication before and during an emergencySummaryExercises
Chapter 11. Physical Security
Perimeter securityFencingProtective dogsBuilding service securityLocks and keysSafesVaultsSummaryExercises
Chapter 12. Electronic Alarm Systems
SensorsReceipt of alarmsFalse alarm problemAccess control systemsSummaryExercises
Chapter 13. Camera Systems, Visual Observation, and Surveillance
Closed circuit televisionThe quad (think of four)SimplexThe digital cameraVideo analysisCamera applications and advancesThe security officer’s role with camera systemsSummary
Chapter 14. Observe and Report
Use of sensesFactors affecting observationThe observation processPhysical descriptions/general informationIncident sceneSummaryExercises
Chapter 15. Report Writing and Notetaking
Types of security reportsVehicle logsIncident reportsNotetakingRecordkeeping, storage, and use of computersSecurity logs: practical suggestionsSummaryQuestions
Chapter 16. Patrols
Patrol proceduresExternal patrolsInternal patrolPattern variationsEntrance and exit pointsTour roundsKeysRadio communicationNotebookFlashlightProblems in patrolUse of sensesThe sixth senseSummaryExercises
Chapter 17. Investigations
Types of security investigationsSummaryExercises
Chapter 18. Sexual Harassment
What you should knowInvestigationsThings to keep in mindManagement responsibilityVictim’s responsibilityEmployee’s responsibilitySecurity officer’s responsibilityConclusionSummaryQuestionsPractical application
Chapter 19. Internal Threats to an Organization
Theft indicatorsSymptoms of dishonest employeesElements of theftTypes of internal theftTheft deterrent strategiesPackage, vehicle, and locker inspectionsInspection policies and proceduresSummaryExercises
Chapter 20. Overview of the Legal System
Sources of lawThe courtsCivil lawThe case may or may not be finished at this pointGood Samaritan lawDamages for civil lawsuits and tortsImportant Sections of the U.S. ConstitutionSummaryExercises
Chapter 21. Court Testimony, Depositions, and Administrative Hearings
PreparationAdministrative hearingDepositionCourtroom testimonyTestimony timeSummaryQuestions
Chapter 22. Introduction to Fire Protection
Fire estimatesWhat is fire?Heat transferHeat sourcesFlammable and combustible liquidsExtinguishing firesSummaryExercises
Chapter 23. Life Safety Code and Material Safety Data Sheets
National Fire Protection Association’s Life Safety Code HandbookFundamental requirements of the life safety codeClassification of occupanciesMeans of egressFeatures of fire protectionBuilding service and fire protection equipmentMaterial safety data sheetsSummaryExercises
Chapter 24. Bloodborne Pathogens and Personal Safety
Bloodborne diseasesModes of transmissionPersonal protective equipment, work practices, and engineering controlsHygiene practicesDecontamination and sterilizationSharp objectsOSHA regulations—infection control program and exposure to bloodborne pathogensSigns, labels, and color codingEmergency proceduresHepatitis B vaccinationsSecurity’s role in safetyPersonal safety of security officersCommon injuries to security officersInvestigating the accidentSummaryExercises
Chapter 25. Emergency Preparedness
Role of security in an emergencyOverview of the emergency preparedness planDevelopment of the emergency planSerious injuryTornadoes and severe weather emergenciesFloodsWinter stormsBomb threatsChemical spillsSummaryExercises
Chapter 26. Crowd Control: Civil Disturbances and Labor Strikes
Causes of civil disorderControl of crowdsCauses of civil disorderTypes of gatherings and potential for civil disorderPsychological factors affecting crowdsRole of security in planning for crowd controlCivil disturbanceSpontaneous civil disorderCrowd control responsesSummary of actions for security officersHandling disputesSummaryExercises
Chapter 27. Driver Safety
Vehicle safetySummaryExercises
Chapter 28. Traffic Control
Job locations and conditionsUsing personal protective equipmentUsing traffic control devicesPersonal traffic control equipmentTraffic control equipmentUsing and interpreting signalsRemaining on dutySignaling other security officersControlling vehicles and pedestriansProfessional conductTraffic control violationsDangerous goods and other hazardsBroken gas lines and mainsBroken sewer lines and water mainsSummaryExercises
Chapter 29. Substance Abuse
Pharmacological factorsGenetic factorsPersonality factorsDependence on alcoholDependence of the opioid typeDependence of the barbiturate typeDependence on marijuanaDependence on cocaineDependence on amphetaminesDependence on hallucinogensDependence on phencyclidinePrescription drugsIndicators of drug abuseSummaryExercisesBlood alcohol concentration (%BAC) guide
Chapter 30. Handling Disruptive People
The security officer’s role in preventing violence and providing assistance when violent situations occurAssessing behavior and the potential for violenceCrisis managementVerbal skill managementEmotional/behavioral symptomsEmotional/behavioral symptomsEmotional/behavioral symptomsNonabusive psychological and physical interventionSummaryExercises
Chapter 31. Workplace Violence
What is workplace violence?Workplace violence of a different formDomestic violence and the workplaceMedia attentionStudies and analysisWhose concern is it?Preventing violence: planning and strategic issues planning principlesSecurity survey and measuresIdentifying and reporting threats and threatening behaviorThreat assessmentSummaryExercises
Chapter 32. Private Security and Law Enforcement Cooperation
SummaryExercises
Chapter 33. Nonsecurity Duties and Creating a Positive Impression
Nonsecurity dutiesSummaryExercises
Chapter 34. The Future of Security and Technology Enhancements
Continued technology advancementsCamerasGPS trackingRobotsDrones (unmanned aerial vehicles)Role of security officersWhat options exist for security officers?SummaryExercises
Index

Content preview from The Effective Security Officer's Training Manual, 3rd Edition

Chapter 9

Interpersonal Communication

Abstract

This chapter discusses the four elements that comprise communication: the sender, the message, a medium or device for sending the message, and a receiver. Nonverbal communication is also addressed. Formal and informal communication are included in the chapter, along with varying abilities to communicate effectively. Additionally, active communication is defined and expounded upon.

Keywords

Communication; Communication systems; Listening; Message; Nonverbal communication

Importance of communication

“What we got here is a failure to communicate”—a classic line from the Paul Newman movie, Cool Hand Luke—summarizes a general belief by most employees about their jobs and companies for which they work. Communications ...

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How to Develop and Implement a Security Master Plan

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The Effective Security Officer's Training Manual, 3rd Edition

by Ralph Brislin

Interpersonal Communication