March 2014
Beginner
336 pages
11h 35m
English
This chapter presents information about the importance of effective communication and the variety of communication devices that are available, including two-way radios, telephones, cell phones, and intercoms. The appropriate techniques for radio etiquette (identify yourself, right channel, etc.) are addressed. The security officer should maintain a professional tone at all times when communicating on a given device. The importance of having contact information for all personnel who need to be notified during an emergency is emphasized.
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