The Effective Security Officer's Training Manual, 3rd Edition

Chapter 10

Communications Systems and the Importance of Communication in an Emergency

Abstract

This chapter presents information about the importance of effective communication and the variety of communication devices that are available, including two-way radios, telephones, cell phones, and intercoms. The appropriate techniques for radio etiquette (identify yourself, right channel, etc.) are addressed. The security officer should maintain a professional tone at all times when communicating on a given device. The importance of having contact information for all personnel who need to be notified during an emergency is emphasized.

Keywords

Intercoms; P.A. systems; Phonetic alphabet; Two-way radios

An essential part of any security officer’s job is the ...