The Effective Security Officer's Training Manual, 3rd Edition

Chapter 30

Handling Disruptive People

Abstract

Preventive methods are a point of emphasis in this chapter for security officers who are faced with handling disruptive people. The security officer will learn to develop exceptional skills at being able to recognize possible violent situations and use appropriate verbal skills and other management techniques to diffuse them. Also, security officers are introduced to the concepts of threat threshold and the team approach.

Keywords

NAPPI; Team approach; Threat threshold; Verbal intervention; Vital interests

Today’s security professional may be called upon to deal with situations ranging from an argumentative employee to an active shooter on site. It is imperative that each security officer understand their ...