O'Reilly logo

The Elements of User Experience: User-Centered Design for the Web by Jesse James Garrett

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Chapter 2. Meet the Elements

The user experience development process is all about ensuring that no aspect of the user’s experience with your site happens without your conscious, explicit intent. This means taking into account every possibility of every action the user is likely to take and understanding the user’s expectations at every step of the way through that process. It sounds like a big job, and in some ways it is. But by breaking the job of crafting user experience down into its component elements, we can better understand the problem as a whole.

The Five Planes

Most people, at one time or another, have purchased a book over the Web. The experience is pretty much the same every time—you go to the site, you find the book you want (maybe by ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required