Chapter 2. Meet the Elements

The user experience design process is all about ensuring that no aspect of the user’s experience with your product happens without your conscious, explicit intent. This means taking into account every possibility of every action the user is likely to take and understanding the user’s expectations at every step of the way through that process. It sounds like a big job, and in some ways it is. But by breaking the job of crafting the user experience down into its component elements, we can better understand the task as a whole.

The Five Planes

Most people, at one time or another, have purchased a physical product over the Web. The experience is pretty much the same every time: You go to the site, you find the item ...

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