Clearly, then, voice is no poor sibling of the other user interfaces: it stands on its own merits and has an important role to play in mediating interactions with our world, whether with other humans or with an artificial intelligence. But like all other interfaces, it is appropriate in certain contexts and it is not in others.
The four dimensions that need to be considered when assessing the suitability of a conversational voice first interface are environment, content, user state, and channels.
The first component of any context is the environment surrounding the interaction. Two types of environment are important for our purposes: physical and social:
Here, the concern is with three things: what, how much, and persistence. Following are descriptions of these content aspects:
Sensitivity: If, for example, the information that needs to be communicated by the voicebot to the user is sensitive (date of birth, test results, bank ...
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