If civilization is to survive, we must cultivate the science of human relationships.
—FRANKLIN ROOSEVELT, THE DAY BEFORE HE DIED
“Relationships? Get over it!” a leader once told me, looking askance. “We're not married. We just have to work together.” Yes, and that's exactly the point, I replied. You do have to work together, and if you don't get your relationships right, a lot can go wrong—both for you and your organization.
Countless examples in the historical record and in my own research suggest that if you don't treat relationships as a strategic asset—and invest accordingly—they can easily become a serious, ...