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Present and Unaccounted For

If civilization is to survive, we must cultivate the science of human relationships.

—FRANKLIN ROOSEVELT, THE DAY BEFORE HE DIED

Relationships? Get over it!” a leader once told me, looking askance. “We're not married. We just have to work together.” Yes, and that's exactly the point, I replied. You do have to work together, and if you don't get your relationships right, a lot can go wrong—both for you and your organization.

Countless examples in the historical record and in my own research suggest that if you don't treat relationships as a strategic asset—and invest accordingly—they can easily become a serious, ...

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