Chapter 11THE LURE OF AVOIDANCE

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If you are going to be a good role model and lead by example, you will have to get comfortable with confronting conflict. The problem is that as much as leaders express their discomfort with conflict, they are even more averse to confronting it. For this reason, it’s a good idea to understand that there is a distinct difference between confronting a conflict and being directly engaged in it.

The word “confront” can conjure up a host of definitions and interpretations. As with anything in life, your understanding of this word results from your experiences of being confronted and confronting others. When most people ...

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