Chapter 15CREATING SHARED UNDERSTANDING
One of the more frequent and challenging arguments in conflict is agreeing on what the truth is. When your truth differs from someone else’s—situations that we all have found ourselves in—you can argue for some time as to who is right and who is wrong. Unless you agree that something is true under the same terms and conditions as someone else, you will continue to be in conflict.
Shared understanding is present when people are willing to understand one another’s outlook, insight, opinion, analysis, observation, or assessment, and are considerate of one another’s emotions. It doesn’t mean that we have to ...
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