The ability to listen attentively and without judgment, advice, or logic is one of the most difficult and most prized skills for leaders to master. Emotionally intelligent leaders know that listening to employees is critical to forming strong bonds and developing an open friendly environment conducive to creativity, productivity, and high quality. They also know that listening reduces conflict and encourages more creative problem solving.

However, negative listening habits can erode the abilities of leaders and diminish their ability to build high trust bonds with employees. Six negative listening habits are often at the root of the inability to listen.

The purpose of this exercise is to identify which, if any ...

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