Genuine gratitude and other sincere expressions of positive emotion can build bonds with employees, serve as motivation and inspiration for employees, and otherwise improve relations with employees. However, false expressions or expressions done with a motive in mind can cause irreparable harm to our working relationships.

Employees do not like to be manipulated or ''played.'' Employees know when they are being ''techniqued'' and will resist expressions of positive emotion if they believe the motive is corrupt. Therefore, leaders must make every effort to express positive emotions genuinely with no expectation of gain.

Some of the common mistakes leaders make when ''using'' gratitude include:

Gratitude for ...

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