December 2001
Beginner
304 pages
9h 45m
English
Content preview from The Emotional Intelligence Activity BookBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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COACHING TIPS FOR THE COACH/TRAINER
Genuine gratitude and other sincere expressions of positive emotion can build bonds with employees, serve as motivation and inspiration for employees, and otherwise improve relations with employees. However, false expressions or expressions done with a motive in mind can cause irreparable harm to our working relationships.
Employees do not like to be manipulated or ''played.'' Employees know when they are being ''techniqued'' and will resist expressions of positive emotion if they believe the motive is corrupt. Therefore, leaders must make every effort to express positive emotions genuinely with no expectation of gain.
Some of the common mistakes leaders make when ''using'' gratitude include:
Gratitude for ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.