December 2001
Beginner
304 pages
9h 45m
English
Content preview from The Emotional Intelligence Activity BookBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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COACHING TIPS FOR THE COACH/TRAINER
In addition to setting direction for the work group, leaders also set the values. By values we mean the way in which the work is accomplished. By the actions the leader takes and the words the leader uses, employees get messages about what the leader values. When these messages are consistent, employees know where they stand and what to expect. However, if these messages are inconsistent, followers could be confused. For example, if a leader says that she values customer service, then acts in a way that belittles or demeans the customer's needs, her message and actions could be inconsistent. This kind of inconsistency is based on a conflict of what the leader says she values and what, indeed, the leader values. ...
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I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.