The Encyclopedia of Operations Management: A Field Manual and Glossary of Operations Management Terms and Concepts

R

RACI Chart – See RACI Matrix.

RACI Matrix – A matrix that identifies the roles and responsibilities for all stakeholders involved in any process; the activity of creating a before and after RACI Matrix is called responsibility charting or RACI Analysis; also called a RACI Chart, Responsibility Assignment Matrix, and Linear Responsibility Chart; RACI is pronounced ray-see.

When an organization is going through any type of change, it is important to identify the people involved in the process (the stakeholders) and understand how their roles and responsibilities change from the current process to the new process. The RACI Matrix can be used to ensure that all team members, managers, sponsors, and others know their roles for each step in the new ...