First, I thank my wife Julie and our children (Christopher & Katie, Jonathan & Lindsay, Stephen, and Michael) for their love and support. Second, I thank the countless students, professors, managers, friends, and family members who have added value, especially Lindsay Conner, Paul Haverstock, Jonathan Hill, Lindsay Hill, Stephen Hill, Sheryl Holt, Paul Husby, Brian Jacobson, Matthew Larson, Richard Lemons, Vicki Lund, Brent Moritz, and Heather Wilcox. Third, I thank my mentor Professor Clay Whybark (University of North Carolina) for getting me started on this journey. Last, but certainly not least, I thank John and Nancy Lindahl for their enthusiastic and generous support of the Carlson School of Management, the University of ...

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