O'Reilly logo

The Encyclopedia of Business Letters, Faxes, and E-mail by Regina Anne Kelly, Robert W. Bly

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

1
Special Rules, Tips, and Guidelines for Writing Business E-Mails
E-mail has revolutionized daily communications. Ninety-one percent of U.S. Internet users have gone online and used e-mail, with 56 percent doing so as part of their daily routine, according to the Pew Internet & American Life Project in 2007. According to some estimates, working Americans typically spend about two hours per day managing their business e-mail. The number of business e-mail users totaled 780 million in 2007, according to Ferris Research, and 3.4 billion business e-mails are sent in North America on an average day, reported IDC, a technology research firm. With e-mail entrenched in daily life and dominating the way businesspeople communicate, we thought a chapter ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required