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The Encyclopedia of Business Letters, Faxes, and E-mail by Regina Anne Kelly, Robert W. Bly

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How to Format Your Business Letter, Fax, Memo, or E-Mail
The mechanics of writing a letter, fax, or e-mail are just as important as the content. The way these messages look immediately tells the reader how seriously he or she should take the contents. You can throw a few words on a piece of paper and look like an amateur to your readers, or you can learn the rules for writing business correspondence and look like you know what you’re doing. It’s all in perception. The following rules and tips will set your stylistic eye straight.

Letters

You will want to use the formal format to emphasize the importance of the contents to your reader. The rules are simple; however, be sure not to break them.

Letter formatting basics

Business letters ...

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