O'Reilly logo

The Encyclopedia of Business Letters, Faxes, and E-mail by Regina Anne Kelly, Robert W. Bly

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

5
Corresponding With Vendors
A buyer usually has the upper hand over vendors. After all, as the adage states, “The customer is always right,” and the buyer is the customer. However, miscommunicating with or mistreating a vendor will affect a buyer’s bottom line. Here are some tips for more effective customer-to-supplier communications:
1. Put everything in writing. If something changes after a purchase order or contract is signed, be sure to put the changes into writing.
2. Be specific and precise. Spell out the details, terms, and conditions.
3. Don’t be a difficult customer. Difficult customers are often perceived as pests. Vendors may put you at the bottom of their priority list rather than the top. You won’t know they’ve done this—until your ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required