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The Encyclopedia of Business Letters, Faxes, and E-mail by Regina Anne Kelly, Robert W. Bly

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9
Credit and Collection Correspondence
Credit and collection are sensitive topics—on many levels. Denying or limiting a buyer’s credit, or reminding him or her that he or she owes money, is a potential emotional powderkeg. Your goal is to remain professional and neutral and get or protect your money, while retaining customer goodwill.
For all of these reasons, credit and collection issues are the domain of snail mail, not e-mail.

Correspondence regarding credit

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These letters will give you the words you need to ask for credit, check on your own credit, offer or deny credit to others, and make changes to your existing credit policy.

Request ...

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