WE INITIATED the research behind this book seven years ago in response to our experiences working with a number of organizations that were struggling to translate high levels of employee motivation into better individual, team, and organizational performance. A noteworthy example comes from an employee opinion survey we and our team at Hay Group conducted in 2004 for a new client in the pharmaceutical industry. While the results were highly favorable overall, and confirmed strong employee engagement throughout the organization, there were some troubling signals coming from the management layer immediately below the executive level. Given the importance of these individuals to the company for executing on current strategies and as ...

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