CHAPTER4

Strengthening Transformational Leadership

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Eric W. Heckerson, EdD, RN, FACHE, and Brad Pollins, MS, SPHR

Traditional, “transactional” leadership can no longer meet the needs of today’s caregivers and patients. We need transformational approaches instead. To improve engagement, leaders must become nimbler as well as more culturally focused, strategic, employee- and patient-centric, and proactive in meeting stakeholder needs.

BECKY, A SEASONED nurse leader, never forgot the day she expressed concern about a patient’s care. A 78-year-old man had presented in the emergency room struggling to breathe, with an extremely rapid, irregular ...

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