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The Enthusiastic Employee: How Companies Profit by Giving Workers What They Want by Michael Irwin Meltzer, Louis A. Mischkind, David Sirota

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Chapter 9. Feedback, Recognition, and Reward

 

“I can live for two months on a good compliment!”

 
 --Mark Twain

The previous chapters have focused on the satisfaction (or dissatisfaction) that's intrinsic to the work itself. Now, we turn to the external sources of satisfaction. Here, we refer to that sense of achievement and accomplishment that comes from the opinions of others, especially the opinions of those whose views we respect or can influence our careers and earnings. Feedback from others enables us to improve how we do our work, and so we obtain an even greater sense of achievement.

Do Workers Get the Feedback They Need?

When asked to rate their own organizations with regard to feedback, the survey data are, at best, lukewarm. Remember that ...

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