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The Enthusiastic Employee: How Companies Profit by Giving Workers What They Want, Second Edition by Douglas A. Klein, David Sirota

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10. Feedback, Recognition, and Reward

I can live for two months on a good compliment!

—Mark Twain

The previous chapters have focused on the satisfactions and dissatisfactions that are intrinsic to the work itself. We turn now to external sources of satisfaction and dissatisfaction. We are referring to that sense of achievement and accomplishment that comes from the opinions of others, especially the opinions of those whose views we respect or can influence our careers and earnings. Feedback from others also enables us to improve how we do our work and so obtain an even greater sense of achievement.

Do Workers Get the Feedback They Need?

The majority of employees (86 percent) in our surveys say that they know what is expected of them. However, ...

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