The Crabby Customer Conundrum
Your customers can certainly be wrong or just plain difficult, but you have to find a way to communicate with them anyway. This often means being pushed way outside of your comfort zone for something that may not necessarily be your company’s fault . . . but that’s what you do as a leader.
The Customer Is Always the Customer
I’m sure you are familiar with the old adage, “The customer is always right.”
This sounds great, but it’s not necessarily true. Your customers can certainly be wrong. What is true is that “the customer is always the customer.” Even though he or ...