It happens to everyone. No matter what our business, we may all encounter a crisis. It comes out of nowhere: an accident, a breakdown, a lawsuit. The immediate panic is overwhelming, followed quickly by feelings of despair and helplessness and a need to do something.
Earlier we talked about how to stay productive during a crisis, but now let’s talk about how to deal with the crisis itself.
Before you respond, learn how to stay calm in a crisis. It can make all the difference in the outcome, no matter what the cause.
Stop, look, and listen. Resist the temptation to react or retaliate. ...