CHAPTER 1
THE CONNECTION AMONG BEHAVIOR, FEELINGS, AND PERFORMANCE
Koppers Building
Conference Center, 9th Floor
Pittsburgh, PA
8:30AM, June 1999
(Group of 10 executives from various companies is seated around a large chestnut conference table. Two flip charts, each divided into three columns, are at opposite sides at the front of the room.)
| ADELE: | Tell me the characteristics of the best boss you have every worked for, the boss that you'd do anything for, assuming that it was legal and moral. What characteristics describe him or her? |
| FRANK: | A man of his word. High integrity. |
| JIM: | Supports me to take risks. |
| HAROLD: | Gives me the credit for the successes. |
| JORGE: | He listened to my ideas. |
| MARTHA: | She challenged me to reach higher. |
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