CHAPTER 4
EMOTIONS: WHAT ARE THEY?
Let's not forget that the little emotions are the great captains of our lives and we obey them without realizing it.—Vincent Van Gogh
Generally in our society, we describe emotion in terms of feelings. You may feel happy that Friday afternoon is approaching. A coworker may feel angry that she received a poor performance review. Another coworker may feel nervous about making a presentation. In fact, this “feeling language” is present everywhere. And you'll notice that some people express themselves by describing feelings more frequently than others. So, for our discussion about emotional intelligence, we need to understand the three basic components of emotions: the cognitive component, the physiological component, ...
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