Skip to Content
The EQ Leader
book

The EQ Leader

by Steven J. Stein
May 2017
Intermediate to advanced
368 pages
9h 5m
English
Wiley
Content preview from The EQ Leader

Chapter 4Emotional Contagion

If your actions inspire others to dream more, learn more, do more and become more, you are a leader.

—JOHN QUINCY ADAMS

Barry is a friend of mine. Like me he runs a successful business employing around 160 people. When we get together, he's a cheerful, fun-loving guy. His company develops software for the manufacturing industry. They build software and have been marketing it mostly throughout North America. Also like me he's been doing it for more than 30 years. However, he seems to complain often about the turnover rate at his company. Programmers are getting harder to find, he reports, and more expensive to train. Turnover also causes delays in getting out new versions of the software and repairing software bugs. In addition, they are being held back in making a major push to release their software in the cloud and have faced a number of delays mainly due to staffing.

Barry also tells me his revenues have stalled for the past five years. Up until that time, the company enjoyed double-digit growth each year. Part of the reason for the stall has been the shrinking market for enterprise software and anticipation of cloud versions. Barry invited me to come and look at what was going on in his organization.

One of the first things I noticed when I walked into the building was the general mood of the organization. Everyone I passed by had their head down into their screens. It was quieter than a library. Not only that, but as we walk by the workstations ...

Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.

Read now

Unlock full access

More than 5,000 organizations count on O’Reilly

AirBnbBlueOriginElectronic ArtsHomeDepotNasdaqRakutenTata Consultancy Services

QuotationMarkO’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.
Julian F.
Head of Cybersecurity
QuotationMarkI wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.
Addison B.
Field Engineer
QuotationMarkI’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.
Amir M.
Data Platform Tech Lead
QuotationMarkI'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
Mark W.
Embedded Software Engineer

You might also like

The Engineering Leader

The Engineering Leader

Cate Huston
Servant Leadership in Action

Servant Leadership in Action

Ken Blanchard, Renee Broadwell
Transformational Coaching for Effective Leadership

Transformational Coaching for Effective Leadership

Behnam Bakhshandeh, William J. Rothwell, Sohel M. Imroz

Publisher Resources

ISBN: 9781119349006Purchase book