May 2017
Intermediate to advanced
368 pages
9h 5m
English
Content preview from The EQ Leader
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Chapter 7InterpersonalCreating the Bonds of Trust
Leadership is about empathy. It's about having the ability to relate to and connect with people for the purpose of inspiring and empowering their lives.
—OPRAH WINFREY
I was at a meeting with other CEOs of entrepreneurial companies where the topic of discussion centered on workplace challenges. One CEO, Ted, who owned a chain of restaurants, was concerned about the manager of one of his locations. As far as he was concerned, the manager was a good guy, had great business acumen, high standards, was honest, but Ted couldn't understand the high turnover rate of staff at that one location. It was more than triple the turnover rate at his other restaurants.
We suggested he go back and talk with the manager about the situation. Find out how the manager saw the state of affairs, whether he saw it as a problem, what it might be, and how he might deal with it. In addition, we suggested he meet privately with some of the staff and get a sense from them of how things were going.
It didn't take too long for Ted to get a clearer picture of what was happening. The manager thought things were just fine. He went on about the younger generation having no work ethic, not listening to him, and so on. The staff, on the other hand, detailed several examples where the manager was rude to them, didn't support them when customers were being unreasonable, gave mixed messages in his instructions to them, and generally was not pleasant to work with. What ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.