The Essential Ken Blanchard Collection

The Essential Ken Blanchard Collection

by Garry Ridge, Ken Blanchard, Colleen Barrett
Released January 2011
Publisher(s): Pearson
ISBN: 9780132696876

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Book description

Extraordinary techniques for “Leading at a Higher Level” – from Ken Blanchard and two of the world’s most successful business leaders!

Get 30+ years of Ken Blanchard’s breakthrough leadership techniques – and see how great leaders apply them! Leading at a Higher Level guides you through developing high-performance organizations and teams. In Helping People Win at Work, Blanchard and WD-40’s Garry Ridge help you Partner for Performance with every employee. In Lead with Luv, Blanchard and Southwest Airlines’ Colleen Barrett help you achieve amazing results by leading with love!

From world-renowned organizational leaders and innovatorsKen Blanchard, Garry Ridge, and Colleen Barrett

Table of contents

  1. Title Page
  2. Contents
  3. Helping People Win at Work: A Business Philosophy Called “Don’t Mark My Paper, Help Me Get an A”
    1. Contents
    2. Introduction
      1. The Leading at a Higher Level Series
      2. Partnering for Performance
      3. How This Book is Organized
    3. ONE. Don’t Mark My Paper, Help Me Get an A
      1. Planning
      2. Execution
      3. Review and Learning
      4. Managing the Journey
    4. TWO. Building the Right Culture
      1. Creating a Learning Environment
      2. Clarifying our Vision and Values
      3. Building a Tribal Culture
      4. Servant Leadership with an Edge
      5. Top Management Support
      6. Endnotes
    5. THREE. My Leadership Point of View
      1. What People Can Expect of Me
      2. What I Expect of People
      3. My Background
      4. My Beliefs about Leading and Motivating People
      5. Final Thoughts
      6. Endnotes
    6. FOUR. The Simple Truths About Helping People Win at Work
      1. – SIMPLE TRUTH 1 – Performing Well: What Makes People Feel Good About Themselves
      2. – SIMPLE TRUTH 2 – To Help People Perform Well, an Effective Performance Management System Must Be Established
      3. – SIMPLE TRUTH 3 – It All Starts with Performance Planning
      4. – SIMPLE TRUTH 4 – The Biggest Impact on Performance Comes from Day-to-Day Coaching
      5. – SIMPLE TRUTH 5 – Trust Is Key to Effective Coaching
      6. – SIMPLE TRUTH 6 – The Ultimate Coaching Tool: Accentuating the Positive
      7. – SIMPLE TRUTH 7 – Redirection Helps Get Performance Back on Track
      8. – SIMPLE TRUTH 8 – Deliver Reprimands with Caring Candor
      9. – SIMPLE TRUTH 9 – Performance Reviews Should Be About Retaking the Final Exam
      10. – SIMPLE TRUTH 10 – Developing and Sharing Your Leadership Point of View Is a Powerful Communication Tool for Your People
      11. – SIMPLE TRUTH 11 – Servant Leadership Is the Only Way to Go
      12. – SIMPLE TRUTH 12 – Celebrate Successes
      13. Endnotes
    7. A. The WD-40 Company Goal Review Form
    8. About the Authors
    9. Services Available
    10. Keynote Speakers
    11. Social Networking
    12. Helping People Win at Work with Situational Leadership® II
    13. Index
  4. Leading at a Higher Level: Revised and Expanded Edition Blanchard on Leadership and Creating High Performing Organizations
    1. Contents
    2. List of Illustrations
    3. Introduction
      1. Leading at a Higher Level
    4. Section I: Set Your Sights on the Right Target and Vision
      1. Chapter 1. Is Your Organization High Performing?
        1. The Right Target: The Triple Bottom Line
        2. A High Performing Organization Scores Every Time
        3. The HPO SCORES Quiz: How Does Your Organization Score?
        4. HPO SCORES Quiz
        5. How Does Your Organization Score?
      2. Chapter 2. The Power of Vision
        1. The Importance of Vision
        2. Effective Versus Ineffective Vision Statements
        3. Creating a Vision That Really Works
        4. A Compelling Vision Creates a Culture of Greatness
        5. Vision Is the Place to Start
        6. Vision Can Exist Anywhere in an Organization
        7. Make Your Vision a Reality
        8. Vision and Leadership
    5. Section II: Treat Your Customers Right
      1. Chapter 3. Serving Customers at a Higher Level
        1. Getting Legendary SCORES from Your Customers
        2. Creating Legendary Service
        3. Serving Customers at a Higher Level
        4. Permitting People to Soar
        5. Wallowing in a Duck Pond
        6. Giving Your People Wings
        7. Creating Legendary Service Requires Gung Ho People
    6. Section III: Treat Your People Right
      1. Chapter 4. Empowerment Is the Key
        1. What Is Empowerment?
        2. The Power of Empowerment
        3. How Past History Blocks Change to Empowerment
        4. Tapping People’s Power and Potential: A Real-World Example
        5. Learning the Language of Empowerment
        6. The Three Keys to Empowerment
      2. Chapter 5. Situational Leadership® II: The Integrating Concept
        1. Matching Leadership Style to Development Level
        2. Development Level Varies from Goal to Goal and Task to Task
        3. The Importance of Meeting People Where They Are
        4. The Three Skills of a Situational Leader
        5. Effective Leadership Is a Transformational Journey
      3. Chapter 6. Self Leadership: The Power Behind Empowerment
        1. Creating an Empowered Workforce
        2. Creating Self Leaders Through Individual Learning
        3. The Three Skills of a Self Leader
      4. Chapter 7. Partnering for Performance
        1. Establishing an Effective Performance Management System
        2. Partnering and the Performance Management System
        3. Partnering as an Informal Performance Management System
      5. Chapter 8. Essential Skills for Partnering for Performance: The One Minute Manager®
        1. One Minute Goal Setting
        2. One Minute Praisings
        3. Reprimanding Versus Redirection
        4. The Fourth Secret of the One Minute Manager
      6. Chapter 9. Coaching: A Key Competency for Leadership Development
        1. Definition of Coaching
        2. Five Applications of Coaching
      7. Chapter 10. Situational Team Leadership
        1. Why Teams?
        2. Why Teams Fail
        3. Top 10 Reasons Why Teams Fail
        4. Five Steps to High Performing Teams
        5. The Miracle of Teamwork
      8. Chapter 11. Organizational Leadership
        1. The Importance of Managing Change
        2. Why Is Organizational Change So Complicated?
        3. When Is Change Necessary?
        4. Change Gets Derailed or Fails for Predictable Reasons
        5. Predictable Reasons Why Change Efforts Typically Fail
        6. Focus on Managing the Journey
        7. Surfacing and Addressing People’s Concerns
        8. Organizational Leadership Behaviors
        9. Situational Leadership® II and Leading People Through Change
        10. Involvement and Influence in Planning the Change
      9. Chapter 12. Strategies for Leading a Change
        1. Nine Change Leadership Strategies
      10. Chapter 13. Managing a Successful Cultural Transformation
        1. Gung Ho!: A Starting Point
        2. From Gung Ho! to a Proven Cultural Transformation
        3. Managing a Successful Cultural Transformation
        4. Critical Success Factors for Cultural Transformation
    7. Section IV. Have the Right Kind of Leadership
      1. Chapter 14. Servant Leadership
        1. What Is Servant Leadership?
        2. Applying Servant Leadership
        3. Great Leaders Encourage Their People to Bring Their Brains to Work
        4. What Impacts Performance the Most?
        5. Being a Servant Leader Is a Question of the Heart
        6. Driven Versus Called Leaders
        7. The Plight of the Ego
        8. What Servant Leaders Do
        9. Servant Leadership: A Mandate or a Choice
      2. Chapter 15. Determining Your Leadership Point of View
        1. Elements of a Leadership Point of View
        2. Developing Your Own Leadership Point of View
        3. My Background
        4. How I Learned My Leadership Point of View
    8. Endnotes
      1. Chapter 1
      2. Chapter 2
      3. Chapter 3
      4. Chapter 4
      5. Chapter 5
      6. Chapter 6
      7. Chapter 7
      8. Chapter 8
      9. Chapter 9
      10. Chapter 10
      11. Chapter 11
      12. Chapter 12
      13. Chapter 13
      14. Chapter 14
      15. Chapter 15
    9. Acknowledgments
    10. About the Authors
    11. Services Available
      1. Global Headquarters
      2. Keynote Speakers
      3. Social Networking
      4. Ken’s Twitter Updates
      5. Tools for Change
      6. Helping People Win at Work with Situational Leadership® II
    12. Index
  5. Lead with LUV: A Different Way to Create Real Success
    1. Contents
    2. Foreword
    3. What Is Leadership?
    4. Celebrating Successes
    5. Having Mentors
    6. Servant Leadership Is Love in Action
    7. Understanding Servant Leadership
    8. The Triple Bottom Line
      1. Employer of Choice
      2. Provider of Choice
      3. Investment of Choice
    9. Making Unions Your Business Partners
    10. Citizen of Choice
    11. A Compelling Vision
      1. A Significant Purpose
      2. A Picture of the Future
      3. Clear Values
    12. What Makes Servant Leadership Work?
    13. Defining Love
    14. Maintaining a Strong Culture
    15. Differences Between Self-Serving and Servant Leaders
    16. Final Words
    17. Epilogue
    18. Endnotes
    19. LUV Notes
    20. About the Leading at a Higher Level Series
    21. About the Authors
    22. Services Available
    23. Social Networking

Product information

  • Title: The Essential Ken Blanchard Collection
  • Author(s): Garry Ridge, Ken Blanchard, Colleen Barrett
  • Release date: January 2011
  • Publisher(s): Pearson
  • ISBN: 9780132696876