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The Essential Supervisor’s Handbook by Terrence J. Sember, Brette Mcwhorter Sember

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Chapter 2
Leading Employees
As a manger, a large part of your job is to manage each employee individually, in addition to managing the full team. Managing from the inside out can be a little trickier because you must work with each individual’s differences and find ways to motivate different people in different jobs.

Get to Know Your Employees

Before you can manage someone, you have to understand them. When you take on a new position as a supervisor, you should familiarize yourself with each position within your team, such as:
011 The skills needed.
The hours required.
How work and responsibilities change.
The pitfalls or problems with the job. ...

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