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The Essential Supervisor’s Handbook by Terrence J. Sember, Brette Mcwhorter Sember

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Chapter 3
Communication Basics
Communication, whether verbal or nonverbal, is truly the key to your relationships with employees. Obviously, what you say and how you say it has a tremendous impact on how you relate to each other, how your employees feel about you, and whether you can build a team for success together. What is not so obvious is that there are many things you can do to improve your relationship and your employees’ attitudes by making small adjustments in the way you communicate in the workplace. Communication is the most basic building block of a relationship. Paying attention to the communication you have with your employees can bring to light all kinds of problems and undercurrents, and can also help you discover and emphasize ...

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