If I want to know how I’m doing at work, I don’t wait for a pat on the back. I ask the people who will give me a clear, objective opinion.

—Chandra Wilson

Looking back, it was a great first day of work for Violet. Just re-entering the workforce after a break to raise her children, the job was not very demanding, but there was potential for more opportunity. During the interview, her manager, Enrique, clearly explained what the job entailed—its functions and the tasks she would be expected to perform—and how the job related to others in the department. On her first day, he reinforced everything they’d discussed in the interview about her job and the department, its values of integrity and respect, and its commitment ...

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