CHAPTER 7DON’T DRAW A LINE IN THE SAND!

I don’t know exactly where ideas come from, but when I’m working well, ideas just appear. I’ve heard other people say similar things—so it’s one of the ways I know there’s help and guidance out there. It’s just a matter of figuring out how to receive the ideas or information that are waiting to be heard.

—Jim Henson

It’s time for performance appraisals and salary decisions. Ron, the manager, comes to talk to Celine, the HR director, about one of his employees, Megan, whom he describes as an outstanding performer. Ron proposes giving her a 7-percent increase because she’s a “hard worker.” Celine responds that the salary increase budget is 3 percent this year and that if he exceeds that for one employee, ...

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