The Definitive Guide to Professional Behavior
Whether you’re eating lunch with a client, Skyping with your boss, or meeting a business partner for the first time--it's all about how you present yourself. The Essentials of Business Etiquette gives you 101 critical tips for improving behavior in any business situation--all delivered in a quick, no-nonsense format.
"If you are looking for practical guidelines on how to conduct yourself in a business situation, what behaviors you need to use to get ahead, and how to be sure that you do not offend others, read this book!" -- MADELINE BELL, President and COO, The Children's Hospital of Philadelphia
"Pachter has once again done an excellent job at highlighting some key tools to succeed in leadership and how to conduct yourself in the workplace." -- JOSEPH A. BARONE, PharmD, FCCP, Acting Dean and Professor II, Rutgers University, Ernest Mario School of Pharmacy
"The pragmatic advice Barbara offers is sure to meaningfully help people be more confident and effective in multiple business situations." -- ELIZABETH WALKER, Vice President, Global Talent Management, Campbell Soup Company“Readable, well-organized . . . presents practical, sound advice on the most common situations involving business etiquette: communication, body language, dress, dining, telephone, and cell phone use, making presentations, job interviewing, and many other essentials. Recommended. All business collections and readership levels.” -- CHOICE
Table of Contents
- THE ESSENTIALS OF BUSINESS ETIQUETTE: HOW TO GREET, EAT, AND TWEET YOUR WAY TO SUCCESS
- Copyright Page
SECTION I: GREET
PART I: ESTABLISHING RAPPORT
- 1. What’s in Your Name? A Lot!
- 2. The Name Game: And You Are . . . ?
- 3. Impressive Introductions
- 4. I’d Like You to Meet . . . Er . . . Um . . .
- 5. Sorry, Mom: Do Talk to Strangers
- 6. Kissing Colleagues: Is It Ever Okay?
- 7. The Thumb Joint Connects to the . . . Thumb Joint
- 8. But . . . I Have More Questions About the Handshake
- 9. Business Cards in a Social-Media World
- 10. Small Talk, Big Talk, and Everything in Between
- 11. Go Ahead—Meet New People
- 12. Opening Lines . . . in the Air and Elsewhere
- 13. Help! I’m in a Conversation and I Can’t Get Out!
- 14. Dodging Too-Personal Conversations
- 15. Political Discussions to Avoid at Work
- 16. Thank You . . . No, Thank You
- 17. Thank You Notes Do Matter
- 18. Refined Regifting Rules . . . Really!
- 19. Love Me . . . Love Me Not! Office Romance Restrictions
- 20. Starbucks Is My Office! Working Remotely
- 21. Allow Me . . . No, Allow Me: “Helping Etiquette” Guidelines
PART 2. MAINTAINING A PROFESSIONAL IMAGE
- 22. Body Language: What Your Posture Projects
- 23. If Crossing Your Legs Turns Women into Ladies, What Does It Do to Matt Lauer?
- 24. Your Hands Are Talking, but What Are They Saying?
- 25. Face-Off: Don’t Discount Your Facial Expression
- 26. Speak Up! We Can’t Hear You
- 27. The Do-Not-Say List
- 28. Why I Think You Should Avoid “I Think”
- 29. Is Your Diction Affecting Your Professional Image?
- 30. I’m Sorry, I Can’t Apologize
- 31. Do You Talk Too Much? Let Me Count the Ways!
- 32. Be Direct! You’re More Likely to Get What You Want
- 33. What to Do If You Are Interrupted
- 34. Are You Really Going to Wear That?
- 35. Just the FACS™, Madam: Business Clothing Essentials
- 36. Accessories Are Also Part of Your Work Look
- 37. More Questions and Answers About Business Dress
- 38. How to Dress for a Promotion
- 39. Button That Skirt and Cover That Thigh
- 40. Chipped Green Nail Polish and Other Grooming Mistakes
- 41. What Do 33 Miners and Your Shoes Have in Common?
- 42. Another Clothing Milestone: Have Panty Hose Disappeared from the Workplace?
- PART I: ESTABLISHING RAPPORT
SECTION II. EAT
- 43. Place Settings: The Secret Language of Dining
- 44. So Many Errors, So Little Time to Make Them
- 45. Don’t Kill Your Career with Your Fork
- 46. Avoiding the Seven Deadly Sins of Dining
- 47. Be My Guest: Dinner in Three Acts
- 48. I’m Not Eating That! Business Meals and Dietary Concerns
- 49. Treat the Wait Staff with Respect
- 50. Solving the Invitation Dilemma: Kindergarten Rules
- 51. The Power of Going to Lunch
- 52. Wine Tales: Don’t Wave Your Hand over the Glass
- 53. But You Had Lobster, and I Only Had Chicken . . .
- 54. A Table for One? Yes, You Can!
- 55. Are There Any Manners for a Food Fight?
- 56. Lots of Dining Questions . . . No Shortage of Answers
- 57. Champagne, Your Career, and the Holiday Party
- 58. I’m Too Embarrassed to Go Alone
- 59. Etiquette Niceties When Visiting Others
SECTION III. TWEET
- 60. Man, That’s Rude! Five Don’ts for All Phones
- 61. Man, That’s Really Rude!: Tips for Cell Phone Users Only
- 62. Have a Normal Ring, Please!
- 63. Don’t Ruin Ur Career: Texting Guidelines
- 64. Is Anyone Listening to Voice Mail?
- 65. The Etiquette of Talking to Your Phone
- 66. Are Facebook . . . Twitter . . . Any Social Media Necessary?
- 67. Costly Mistakes with Tweets, Posts, and Requests
- 68. The Big Three: Where Do You Want to Be?
- 69. Has Social Media Taken Over Your Professional Life?
- 70. A Blog About Blogs
- 71. Social-Media Guidelines for Photographs
- 72. Almost as Good as the Real Thing: Skype
- 73. Email Etiquette 1: Avoid Saying or Doing the Wrong Thing
- 74. Email Etiquette 2: Still Puzzling After All These Years
- 75. Are You Putting Yourself Down as You Write?
- 76. Three Tips for Writing Email in Today’s Casual Workplace
- 77. Doing the Write Thing: Always Look for One
- 78. Writing for an International Audience? Vive la Difference!
SECTION IV. CAREER
- 79. The Workers’ Seven Deadly Sins Can Kill Your Career
- 80. How Open Are You to Feedback?
- 81. Don’t Put Yourself Down: Accept Compliments
- 82. Toot Your Own Horn
- 83. The Importance of Role Models, Mentors, and Networks
- 84. Become a Mentor: It’s a Two-Way Street!
- 85. Internship Tips for My Son . . . and Others
- 86. Moving On? The Etiquette for Leaving a Job
- 87. Just Do It! Job-Hunting Tips
- 88. Are You Making Rookie Job-Hunting Mistakes?
- 89. I Got the Interview: Now What?
- 90. Dressing for an Interview: Do You Look the Part?
- 91. Talking Your Way to Success: Presentation Tips
- 92. Three Things Not to Say in a Presentation
- 93. Dread Presentations? Let’s Change That!
- 94. Difficult Audience? Try These Suggestions
- 95. Help! Someone Is Sleeping During My Talk!
- 96. Don’t Present Like, You Know, Um, a Young Person
- 97. It May Be Funny, but It’s Not Assertive
- 98. Assert Yourself: Learn to Speak Up at Meetings
- 99. Ending the Never-Ending Discussion
- 100. Smart Tips When Traveling for Business
- 101. I Accept Your Quirks Because You Accept Mine
- Title: The Essentials of Business Etiquette: How to Greet, Eat, and Tweet Your Way to Success
- Release date: August 2013
- Publisher(s): McGraw-Hill
- ISBN: 9780071811279